Explore the wide range of benefits that come with having a skilled customer service team committed to ensuring a seamless shopping experience. In this article, we will look into the importance of enhancing your customer experience and how Tarps Now excels in delivering exceptional service through our U.S.-based team of representatives. Our staff is composed of highly trained professionals who are ready to meet all your needs for Tarps, Covers, and Industrial Curtains.
At Tarps Now, we are dedicated to providing an unmatched customer service experience. We understand the value of quick and reliable assistance when it comes to Tarp-related questions, and our representatives are always available to help. Located at our Michigan headquarters, our customer service team consists of knowledgeable individuals who are experts in all aspects of Tarps, Covers, Tarp Accessories, and Industrial Curtains. From product selection and installation to troubleshooting, repairs, and maintenance, our team is ready to support your every need.
Recognizing that not everyone is familiar with the various types of Heavy Duty Tarps or their proper installation, we have carefully assembled a comprehensive customer service unit to assist our customers. Our friendly and expert representatives are prepared to guide you through the entire process, from identifying the best Tarp product for your specific application to helping you with secure installation.
In addition to our commitment to outstanding customer service, Tarps Now offers a range of discounts, promotional opportunities, and free shipping on select items that make Tarp purchases more affordable. With our competitive pricing, you can be confident that you are getting top-quality Tarp products at some of the best prices on the market.
The exceptional customer service experience that Tarps Now provides consistently sets us apart from the competition, particularly from big-box hardware stores where specialized Tarp expertise may be lacking. We take great pride in offering a satisfying and efficient customer service experience, along with competitive pricing and high-quality products. If you are looking for a resourceful customer service approach and the finest Tarp products available, Tarps Now is your go-to destination. Contact us today, and let us help you find the perfect tarp for your project or application.
If you have any questions about our extensive product lines or would like more information about our U.S.-based representatives, please do not hesitate to contact us. The Tarps Now customer service team is ready and eager to assist you in any way possible. Additionally, our customer reviews on our website and social media platforms such as Google, Facebook, LinkedIn, Twitter, and the Better Business Bureau offer genuine feedback and experiences with our products and customer service.
Below, we outline the scope of customer service that makes Tarps Now the leading supplier of Tarps, Covers, Tarp Accessories, and Industrial Curtains.
Customer Service Basics
At Tarps Now, we take immense pride in our commitment to providing exceptional customer care, which shines through in every interaction and communication with our customers. A substantial portion of our workforce is dedicated to our expansive customer service team, which, unlike many other companies, operates entirely in-house from our headquarters in St. Joseph, Michigan. This team of dedicated professionals is knowledgeable, pleasant, and always ready to help.
The Multiple Channels for Custom Service
The main goal of customer service is to help customers understand and resolve their concerns. This involves educating them about products, guiding them on how to use them, and addressing any questions from start to finish, including follow-ups after the interaction. In essence, customer service is about meeting customer needs. Tarps Now excels in providing efficient customer support across multiple communication channels, customizing our approach to match the preferences of our customers. Below are some of the highly effective customer service channels we deliver.
Telephone
Amid the numerous communication methods available today, telephone conversations remain a vital part of our customer service experience. Leading our customer service efforts, phone interactions give customers direct access to Tarps Now's live support team. By calling the toll-free number (888-800-1383) listed on our website, customers can connect with our Michigan-based tarp specialists. During regular business hours, Monday through Friday, our team is ready to answer live calls promptly. In cases of high call volumes, we encourage customers to leave a message, and we will ensure a timely response.
Beyond phone calls, emails continue to be a preferred method for many customer service interactions. This mode maintains a personal touch, allowing for smooth communication and thorough research without requiring the recipient to wait or be placed on hold. One of the key advantages of emails is their ability to document conversations, ensuring that important information and details are preserved, which might otherwise be lost if relying solely on phone notes. At Tarps Now (sales@tarpsnow.com), we place great importance on our email communications.
Contact Us Form
Similar to emails, Tarps Now maintains regular communication with customers through the website's contact form, conveniently located at the bottom of each product and category page. By clicking the â€Contact Us†button within the "Need an Estimate?" blue banner or the tab at the top of the page, customers can easily reach out. This form allows you to provide your contact information, share comments or questions, and receive a prompt response from a member of Tarps Now's customer service team. Additional contact details, including phone numbers and email, are also readily available on this page.
Asking Questions through the Tarps Now Website
You can also submit questions about specific products through the "Ask a Question" tab, conveniently located in the Ratings and Review section on the lower right-hand side of each product page. Just enter your name, email, and your question(s). You will then receive a response addressing your query, or if more detailed information is needed, you will be advised to contact us directly for further assistance.
Social Media
Customer service is also available through social media platforms such Facebook, Google, and Twitter, where customers can engage with us and leave reviews. Although response times may not be as quick as direct customer service channels, we typically reply within a day.
Delivering the Balance of Quality and Speed
Regardless of the managing of the many call each day, our customer service team excels at efficiently assisting both callers and email correspondents, always mindful of the customer’s time and the needs of others waiting for assistance. However, our primary goal is to ensure that each customer's concerns are fully addressed. If resolving an issue takes an hour, our representatives will devote the entire hour to the call, ensuring a comprehensive solution.
Our Team Members are Thoroughly Trained in Product Knowledge and Customer Service Skills
Each member of the Tarps Now customer service team receives extensive training that covers a broad spectrum of Tarp, Tarp Accessory, and Industrial Curtain Products, along with essential customer service skills. This training distinguishes us from our competitors by providing in-depth knowledge of product features and functions, far beyond the general information typically found at big-box stores like Harbor Freight, Home Depot, and Menards. At Tarps Now, training is not just a one-time event; it is an ongoing process designed to continually refresh and update both product expertise and customer service skills.
Operating with a Customer Relationship Management System (CRM)
The Tarps Now customer service team uses a Customer Relationship Management (CRM) system to carefully document all interactions, notes, and relevant details related to calls and orders. This system provides a comprehensive overview of each customer and potential client, including data and analysis of service interactions. This information helps drive both individual and organizational improvements, enhancing our products and optimizing our customer service.
Success is only Achieved through the Customer’s Total Experience
Each customer service representative works independently while closely collaborating with customers and serving as an integral part of the team. A strong sense of unity and camaraderie among the staff is fostered through excellent communication, seamless teamwork, and a steadfast commitment to assisting one another. This collective effort ensures mutual support, shared knowledge, and continuous learning among team members.
Benefiting from the Tarps Now Automated Product Page and Custom Ordering Apps that Provide a Quick and Efficient Experience
The Tarps Now website is precisely designed to provide comprehensive information and streamline the process of selecting and ordering products, including the ability to self-order Custom Tarps, Covers, and Industrial Curtains using our Custom Builder apps. Given the range of material options and features, questions are natural. Understanding that Tarps are a significant investment, we encourage you to reach out to our customer service team for any assistance you may need. Ensuring you choose the right Tarp for your specific application is crucial, and we’re here to help with any queries about product differences or the ordering process.
To further simplify access to product information and feature descriptions, our Frequently Asked Questions (FAQ) section addresses common queries about Tarps and their uses. This section is available on selected product pages and can also be accessed via the FAQ tab located at the upper right corner of all pages, including the homepage.
Product and Customer Service Reviews
Product and service reviews on the Tarps Now website consist of evaluations and feedback from customers who have used our products or services. These reviews provide firsthand accounts of customers' experiences, opinions, and impressions of the products they purchased and the customer care they received.
For products, reviews often cover aspects such as quality, durability, ease of use, and overall effectiveness of items like Tarps, Covers, and Industrial Curtains. Customers may share their satisfaction with a product’s performance, report any issues they encountered, and offer recommendations to future buyers.
For services, reviews can reflect experiences with our customer service team, the efficiency of order processing and delivery, and the overall interaction with Tarps Now's support.
These reviews are a valuable resource for potential customers, offering insights into real-world experiences and helping them make informed decisions based on the collective feedback and opinions of other buyers.
The Pillars of Tarp Now Customer Service
Exceptional customer service is cultivated within a culture that infuses every aspect of our business, shaping interactions with both customers and website visitors. Below, we outline the seven core principles that support our commitment to outstanding customer support.
1. Sincerity
Sincerity is a crucial foundation for all customer service efforts. It not only builds trust in the moment but also fosters confidence, creating a strong base for long-lasting business relationships to thrive.
2. Value
Ultimately, customers look for more than just our range of tarp products, they seek relevance. Through our actions, we show each customer that their time is deserving of our full attention. At Tarps Now, we ensure that every interaction is aimed at making the customer feel truly valued, as the notion of worth extends beyond physical products. By recognizing and appreciating their presence, we foster loyalty and satisfaction, highlighting the importance of this approach.
3. Courtesy
Our customers are the core reason for our business’s existence. Courtesy is a fundamental trait in all our interactions. Even without physical presence, we strive to convey warmth and positivity through every phone call or written communication. At Tarps Now, we recognize that negativity can undermine these vital relationships and affect our business. Our dedication to courtesy ensures that every interaction is infused with positive energy, enhancing every situation and brightening the experience for everyone we engage with.
4. Professionalism
Personal behavior is always of the utmost importance. We must consistently treat our customers with respect and maintain a demeanor that is both friendly and professional. We are attentive to the expectations placed upon us, ensuring that every interaction is centered on achieving high levels of customer satisfaction.
5. Helpful
Providing valuable guidance and attentive support is as essential in customer service as it is in any relationship. Whether we are explaining the features of a Tarp product or offering insights on its best use, we ensure that each customer knows we are dedicated to standing by their side and helping them find the perfect solution for their needs.
6. Product Knowledge
In customer care, not having a deep understanding of our Tarp products is like taking an exam without preparation, it is unlikely to yield positive results. Gaining a comprehensive knowledge of our product range is essential for providing reliable guidance and well-informed recommendations. Our customer service team undergoes thorough training and continuous updates on both products and service skills to ensure they are well-equipped to excel in their exchanges.
7. Deliver
Meeting our commitments to customers is fundamental to building strong relationships. By setting realistic expectations and diligently meeting them, we reinforce our dedication to providing exceptional customer service. Consistency builds trust, and we work exceptionally hard to ensure our customers experience no disappointment. However, we recognize that challenges may occasionally arise. When they do, we promptly address and resolve the issues, demonstrating our unwavering commitment to customer satisfaction. This reassures our customers that our brand remains reliable even in difficult situations, highlighting the exceptional support provided by our team.
120% Price Protection
At Tarps Now, along with our dedication to customer service we are also committed to offering the most competitive prices and highest quality for all items featured on our website, every day. How do we achieve this? By using premium materials, purchasing goods in bulk, securing favorable volume-based shipping rates, and maintaining efficient business operations. We guarantee the lowest price on directly comparable Tarp and Cover products, backed by our 120% Price Protection policy.
You can shop with confidence, knowing that every item on our website is covered by this guarantee. If, within a week of your purchase, you find the exact same item online at a lower price, we will credit you with the price difference and add an extra 20% of that difference to your account as a token of our appreciation.
To qualify for a price protection adjustment, the price and product must be verifiable online and available for immediate shipment from an authorized stocking dealer. Please note that adjustments are limited to one item per customer.
The price we match must be for an identical product, including factors such as model, size, color, grade, weight, materials, and manufacturer. The comparison should also include any applicable taxes and shipping charges. We strive for transparency, avoiding hidden taxes or fees that might affect the final price, unlike some competitors.
Once we verify that the identical product is available at a lower net delivered price, we will credit your account with 100% of the price difference and an additional 20% of the difference as a commitment to your satisfaction.
For Quality Products with Exceptional Customer Service - Tarps Now is your Premier Tarp Source
For all your needs related to Tarps, Tarp Accessories, and Industrial Curtains, Tarps Now offers a wide range of high-quality products designed to meet your productivity and protection requirements. We are committed to providing excellent customer service to ensure you have the best possible experience. Whether you are looking for Poly Tarps, Roof Tarps, Waterproof Tarps, Clear Vinyl Curtains, or any other product, we have a comprehensive selection to suit your needs. If you have any questions, need help choosing the right product, or require assistance with the ordering process, please do not hesitate to contact us at (888) 800-1383 or email us at sales@tarpsnow.com. Our experienced, helpful, and friendly team is here to assist you promptly.
